Please contact our support team to report bugs or issues that are occurring, as well as to request features or give us your feedback on your experience in using RecruiterPal.Our support team can be contacted via the following channels:<ul><li>Email: <a target="" rel="noopener noreferrer nofollow" class="link" href="mailto:support@recruiterpal.com">support@recruiterpal.com</a></li><li>In-App Live Chat<ul><li>Click on the question mark icon in between the building icon and your user name on the top navigation bar. </li></ul><img data-width="50%" data-align="center" alt="" data-featurebase-content-key="6a4f466754d9cb21e3411b1f/article/6a55b1b8fe420a853780c4c4/019f5f68-2bc8-7b75-b746-b92e923b4448/b64u-aW1hZ2UucG5n.png" src="https://6a4f466754d9cb21e3411b1f.featurebase-attachments.com/c/article/6a55b1b8fe420a853780c4c4/019f5f68-2bc8-7b75-b746-b92e923b4448/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260714T220000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260714%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=46d404c934df38381380f84b10184e2185ce566a214c56f19be26221693e1014" data-featurebase-content-filename="image.png"><ul><li>Click on Live Chat to chat with one of our friendly technical support team members (Mon - Fri, 9 am - 6 pm, excluding eve of and public holidays)</li></ul></li></ul>

How do I seek help if I am experiencing technical issues?

RecruiterPal Helpdesk

Contact support

User Management 

Permission level required: ✅ System Administrators

Adding a new user

Deactivate a user

Reactivate a user

Linking Calendar and Email Accounts

Candidates

Applicable for: ✅ Registered applicants

What to do when you are locked out from your user account

Applicable for: ✅ Registered applicant 

To update profile

Self-service purge Request

Troubleshooting file upload issues during job applications

Manpower Requisition Module

Manpower Requisition Overview

Permission level required: ✅ Entity User or above as the Requestor in the workflow group

Raising a manpower requisition

Permission level required: ✅ Entity User or above as the Approver or Proxy in the workflow group

Reviewing a manpower requisition for approval

Requesting for amendment

Bulk approve/ reject / request for amendments

Amending a manpower requisition - Requestor

Duplicating a manpower requisition - Requestor

Close a manpower requisition - Requestor

Removing manpower requisitions drafts

Creating & Posting a Job

Permission level required: ✅ Entity User or above as the Recruiter in the workflow group

Creating a Job

Permission level required: ✅ Entity Manager or Job Owner

Edit a Job

Extend a Job in Career Portal

Repost Expired Job

Manpower Requisition Workflow Setup

Permission level required: ✅ Entity Manager

Managing Workflow

Managing Workflow Members

Managing Workflow Group

Managing Cost Centres

Permission level required: ✅ Entity Manager or System Administrator

Add Cost Centres

Edit Cost Centres

Delete Cost Centres

The entity employees are not users in your RecruiterPal system, but is a list of employees that can be selected as either the hiring manager or reporting supervisor when a requestor is raising a manpower requisition. The following sections will provide the steps for system or entity administrator to add, edit or delete.

Managing Entity Employees

Add Entity Employees

Edit an Entity Employees

Delete an Entity Employees

Recruitment Module

Job opportunity management

Permission level required: ✅ Entity Administrators and above

Creating a job opportunity 

Permission level required: ✅ System Administrators, Entity Managers, Job Owners, or Full Access

Editing a job

Permission level required: ✅ System Administrators, Entity Managers, Job Owners, Full Access, or View Access.

Extend a job posting's ad end date

Permission level required: ✅ System Administrators, Entity Managers, Job Owners or Full Access.

Repost an expired job

Interview management

Scheduling an interview

Candidate management 

Permission level required: ✅ System Administrators and Entity Managers

Adding a candidate

Permission level required: ✅ System Administrators, Entity Managers, or users with the Interviewer Restricted access level and above.

Updating a candidate's status in the recruitment cycle

Permission level required: ✅ System Administrators, Entity Managers, or users with the Interviewer Restricted access level and above 


Adding candidate review & candidate notes

Permission level required: ✅ System Administrators, Entity Managers, and and all hiring team members

Candidate search & filters

Managing your career portal 

Permission level required: ✅ System Administrators, Entity Managers 

Editing your career portal 

Secondary information requests

Permission level required: ✅System Administrators, Entity Managers, Job Owner or Full Access

Sending and reviewing information requests

Permission level required: ✅ Entity Managers 

Managing information request forms 

Other personalizations

Personalization settings

Template management

Permission level required: ✅ System Administrators, Entity Managers

Managing email and job templates

Offer Management Module 

Permission level required: ✅ Entity User or above as the Offer Creator in the workflow group